Focus on client experience
Katja Hollmén is responsible for D&I’s brand and sales strategy, content marketing, CX, CRM, CEM, and strategic business development projects related thereto.
She works closely with HR and IT departments to make that sure that cultural and brand-related matters are blended together with technology choices, internal operative processes and service design.
Her background from top-tier law firms and from various leaderships positions in both banking and media sectors give her a unique perspective on business development and change management of a professional services firm.