A total of 269 Finnish firms representing the largest purchasers of legal services in Finland were interviewed about their client satisfaction and views of the legal market in Finland. This year, D&I is ranked in TOP3 in the following qualitative customer experience -categories by the Tier 1A clients:

	Project Management
	Project Staffing
	Strategic Speaking Partner
	Personal Contacts
	Client Understanding
	Availability & Service
	Forefront in Digitalisation

In Client Understanding D&I was ranked as the 1st by the same Tier 1A clients with a minumum legal fee volume of 600 000EUR last year. Further, in Forefront of Digitalisation D&I was ranked as the 1st in both Tier 1 (minimum fee volume of 150 000EUR last year) and Tier 1A clients. Being ranked as the leader in those categories – understanding our clients and in using digital services in Finland  – is a result of our strong vision and dedicated, collaborative work both inside the firm and together with our clients for supporting their business objectives and growth.

“Reaching this position speaks volumes of our culture and our Powerhouse operative model.  This kind of feedback tells us that we are indeed on the right track and urges us to develop our customer experience, various processes and MyD&I further, ” says Katja Hollmén, Director of Client Relations.